Effective date: 1 January 2026
When you browse our website, place an order or contact our team, The Curtains Department may collect personal information that you voluntarily provide. This includes your full name, email address, telephone number, delivery address and payment details. We also gather technical data automatically through server logs and analytics tools, such as your IP address, browser type, device information and the pages you visit on our site. If you reach out to us through our enquiry form or by email, we retain the contents of that correspondence along with your contact details so we can respond effectively.
We use the personal information we collect to process and fulfil your curtain orders, communicate with you about your purchases, respond to questions or requests you send us, and improve the functionality and content of our website. From time to time we may send you updates about new products, promotions or changes to our services, but only where you have given us permission to do so or where we are otherwise permitted by law. We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
Your personal information is stored on secure servers located in Australia. We employ industry-standard safeguards including encrypted connections, restricted access controls and regular security reviews to protect your data against unauthorised access, loss or misuse. While no method of electronic storage is entirely without risk, we take reasonable steps to ensure your information remains protected at all times.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences and analyse site traffic. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the site. For full details on the cookies we use, please refer to our Cookie Policy.
We work with a small number of trusted third-party providers to operate our business, including payment processors, delivery partners and web analytics services. These providers receive only the information necessary to perform their specific function and are contractually required to handle your data in accordance with applicable privacy legislation. We do not permit them to use your personal information for any purpose beyond the service they provide to us.
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections to any inaccurate or outdated details, and ask us to delete your data where it is no longer required for the purpose for which it was collected. If you wish to exercise any of these rights or have concerns about how your information is handled, please contact us using the details below and we will respond within a reasonable timeframe.
If you have any questions about this Privacy Policy or the way we manage your personal information, please get in touch with us at hello@kiaochine.com. We are committed to resolving any concerns promptly and transparently.